Right of rescission
You have the right to withdraw from your purchase agreement with Pro Keepers Line GmbH within 14 days from the date of receipt of the goods. In essence, the following applies: the withdrawal is possible without stating reasons.
The cost of return shipment shall be borne by the customer, unless the delivered goods do not correspond to the order. We do not accept returns sent postage due.
At Pro Keepers Line GmbH, we want you to be completely satisfied with every purchase you make from us. However, we understand that sometimes you may want to return an item.
Return of an item if you are not satisfied with your purchase
Your complete satisfaction is our priority at Pro Keepers Line GmbH! If you are not satisfied with the products you ordered, you can return them within 14 calendar days from the date of delivery without stating reasons, provided that:
- The products have not been used in any way;
- The products are in their original packaging, in a resalable and undamaged condition, and complete: for example, both parts of a pair must be returned;
- Products with individual name and/or number printing (= personalization) are generally excluded from return.
When trying on your products, please do not remove any tags or labels. We can only accept a return if the items are in the same condition as when they were sent to you.
If you have ordered several items, you can return some of them individually or together.
Pro Keepers Line reserves the right to refuse the return of items that are returned more than 14 days after delivery or are not in their original condition.
Items can only be returned within 14 days of purchase with the delivery note/invoice and postage paid.
PLEASE NOTE: Returned products will not be exchanged. You must place a new order for this.
After acceptance of the return by Pro Keepers Line GmbH, you as the customer have the following options:
- The amount of the returned items (less shipping costs and additional costs due to certain payment methods*) will be refunded by Pro Keepers Line within 21 days without any additional notice to you.
- You as the customer can have the amount of the returned items (less shipping costs and additional costs due to certain payment methods*) credited to you at www.prokeepersline.com.
* If the remaining value of the original order due to the returned items is below €150.
You can send your return shipment to the following address:Pro Keepers Line
Steyler Str. 121